About Arvato SCM Solutions

Arvato SCM Solutions offers supply chain management and beyond. Our focus is on consumer-oriented industries such as automotive, banking and insurance, consumer goods (FMCG) and fashion, healthcare, high-tech and entertainment, publishers and telecommunications. For all of these sectors, we provide tailor-made, sustainable and innovative solutions that meet the individual needs of our clients and enable them growth and transformation.

We rely on advanced technologies to turn omnichannel, digital and hybrid business models into reality. Thereby we place a particular priority on aspects such as global availability, visibility of the supply chain, automation and digitization of processes. Our strategies for you base on deep industry know-how and IT expertise, always taking advantage of economies of scale across industries.

Why Clients Rely on Us

  • Experience in the management of highly complex processes
  • Understanding for our clients’ needs
  • Innovative solutions and technologies
  • Industry-specific knowledge
  • Worldwide high-performance network

Our clients trust us with their most valuable asset – their customers. We develop comprehensive strategies for you and – thanks to our experience and steadily expanding global network – have the expertise to successfully put them into practice.

In all our actions, with every service and solution that we offer, and with every contact, we do everything we can to create an unforgettable brand experience.

Our Position

Our company history and constant aspiration to use the latest technologies for our clients’ success make us a strong and highly respected partner. Arvato SCM Solutions stands for reliability, quality and service in business fields such as corporate information management, e-commerce, logistics, and after-sales.

Our operational excellence in all areas across the value chain make us a unique end-to-end expert you can count on.

Full-Service Supply Chain Management

We are experts in the management of highly complex outsourcing processes. We offer you bespoke solutions from warehousing and distribution to the entire order, information, transport and payment management, as well as professional after-sales services.

  • Warehousing & Distribution
  • Inventory Management & Procurement
  • Fulfillment (Order-to-Cash Logistics)
  • Digital Commerce
  • Corporate Information Management
  • After-Sales

Business Solutions

Functional, efficient, relevant and multidimensional

Our portfolio of solutions offers you the necessary scalability and flexibility to gain a decisive advantage over the competition. Bring your consumers closer to your brand and inspire them with sustainable services.


  • After Sales Information Management
  • Marketing Procurement Management
  • Training & Education
  • Physical + Digital Owner Manuals


  • Full-Service e-commerce
  • Omnichannel
  • E-fulfilment


  • Bridge to Europe
  • Field Inventory Management
  • Hightech & Entertainment Logistics
  • Healthcare Logistics
  • Omnichannel Logistics
  • Fashion & Beauty Logistics
  • Global Logistics Set-Up
  • Retail Logistics
  • Telco Logistics
  • Marketing Supply Chain Management
  • SMART Metering Logistics
  • Publishing House Distribution (VVA/VM)
  • Games & Toys Logistics
  • Digital Media Logistics
  • Cross Border Solutions
  • PULSE Startup Logistics
  • LIFE Smart Home


  • Repair & Refurbishment
  • Digital Aftersales
  • ReCommerce Lifecycle Management


Our industry specialists with more than 14,000 employees around the world develop tailor-made client solutions for consumer-oriented industries. The goal is to enable growth and transformation for our clients.

Arvato SCM Solutions in Figures

14,000 employees


70 locations


20 countries


200 online shops

Arvato SCM Solutions provides services for

100 million

shipments and returns


In 20 countries, Arvato SCM Solutions implements processes in a variety of business areas, tailored to the requirements of our clients around the world.

We understand the challenges of the global markets and are there for you on all continents.

  • Europe
  • Asia
  • Africa
  • Ozeanien
  • North America
  • South America


Arvato among top 10 global BPS providers

For the second time in a row Arvato has been positioned in the top ten of The Everest Group BPS Top 50™.

Microsoft Innovation Award

Arvato´s Courseware solution serves more than 128,000 pupils and students.

Intermediate-globe Gold Award

Honoured at WorldMediaFestival in "Web: Mobile Apps, Interactive Tools" for Porsche App, for 76 different manuals with 25,000 pages and 33,000 pictures expanded by 2,000 video clips.

Espirit - Most popular online shop 2015

Based on the study "Top online shops in Austria 2015" by ECC and Google Austria.

COTY - Reference warehouse

Düren as reference warehouse of all worldwide COTY warehouses and showcase for solutions in the beauty and FMCG markets.

Shop Awards for Douglas and C&A

Arvato´s fashion and beauty clients were awarded in the category "Best Multichannel provider" by Internet World Business.