Our top management is responsible for more than 70,000 employees in over 40 countries across the globe. It defines the long-term strategy of our company.

In order to offer our worldwide customers innovative solutions quickly and flexibly, we have organized Arvato into four business units: Arvato CRM Solutions for the area of customer relationship management, Arvato SCM Solutions for supply chain management solutions, and the business units of Arvato Financial Solutions and Arvato Systems. Our core markets are Germany, France, the UK, Spain, China and the US, with a further focus on the growth regions India, Poland and Turkey.

Arvato Board

Thomas Rabe

Chairman and CEO Bertelsmann

Career Milestones

Since 2012

Chairman and CEO, 
Bertelsmann, Gütersloh, Germany

From January 2006

Chief Financial Officer
Bertelsmann AG, Gütersloh, until 2008 also Head of Bertelsmann Music Group


Chief Financial Officer 
RTL Group, Luxembourg


Clearstream International
after 1998: Member of the Board of Directors, 
Chief Financial Officer


Head of Acquisitions
Beteiligungsgesellschaft Neue Länder, Berlin


on as Director Controlling
Treuhandanstalt, Berlin


Treuhandanstalt, Berlin


Associate at the Forrester Norall & Sutton law firm (now White & Case), Brussels


Directorate-General for Financial Institutions and Corporate Law 
European Commission, Brussels



University of Cologne 
Doctoral Studies 
Doctor of Economics (Dr. rer. pol.)

RWTH Aachen / University of Cologne
Economics Department 
Diplom-Kaufmann (MBA)

Ecole Européenne, Brussels

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Bernd Hirsch

CFO Bertelsmann

Career Milestones

since April 2016
Chief Financial Officer
Bertelsmann, Gütersloh


Chief Financial Officer
Symrise AG, Holzminden


Chief Financial Officer
Carl Zeiss Meditec AG, Jena


Director Mergers & Acquisitions
Carl Zeiss Gruppe, Oberkochen


Audit Manager
Arthur Andersen, Stuttgart



University of Würzburg
Degree in Business Administration

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Immanuel Hermreck

CHRO Bertelsmann

Career Milestones

Since January 2015

Chief Human Resources Officer
Bertelsmann, Gütersloh / Germany


Executive Vice President Human Resources 
(since 2011 as a member of the GMC)
Bertelsmann, Gütersloh / Germany


Head of Corporate Management Development
Bertelsmann, Gütersloh / Germany


Head of Bertelsmann University
Bertelsmann, Gütersloh / Germany


Head of the Media Economics department, Managing Director of the Media Academy Cologne
Bertelsmann Stiftung, Gütersloh / Germany


Consultant in the Media department, Head of the Summer Academy on Business Journalism
Bertelsmann Stiftung, Gütersloh / Germany



Studies in Communication and Economics, Universities of Muenster, Munich and Stanford,
MA and PHD

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Rolf Hellermann

CEO Arvato Financial Solutions

Rolf Hellermann is the CEO of Arvato Financial Solutions since November 2018. Previously he was Chief Financial Officer (CFO) of Arvato. In addition, he has been serving as head of Bertelsmann’s Corporate Controlling and Strategy department since 2012.

After studying business administration in Vallendar, Los Angeles and Nancy, Hellermann completed his studies with a doctorate from the WHU – Otto Beisheim School of Management in Vallendar. Immediately afterwards, in 2004 he joined Bertelsmann’s Corporate Controlling and Strategy department and in 2008 was appointed Vice President in charge of corporate controlling and investment controlling for Random House, Arvato and Direct Group. During his Bertelsmann career, Hellermann has also completed postings at RTL Group in Luxembourg and Gruner + Jahr in Hamburg.

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Thomas Mackenbrock

CEO Arvato CRM Solutions

Thomas Mackenbrock was appointed CEO of Arvato CRM Solutions in September 2018. Prior to that, he worked for Bertelsmann and Arvato in several departments, roles and countries. In 2006, he began his Bertelsmann career in Corporate Development at the headquarter in Gütersloh. In 2008, he took over responsibility for the Business Development department. Starting in 2012, he built up Bertelsmann Brazil Investments (BBI) and the Bertelsmann Corporate Center in São Paulo as Managing Director, followed by the role as Executive Vice President Global Business Strategy for Brazil and China at the BMG. Most recently, he served as Chief Strategy Officer of Arvato

Before he joined Bertelsmann, Mackenbrock worked from 2000 to 2006 for McKinsey & Company in the fields high-tech, telecommunications and media.

Mackenbrock studied business and economics in Ingolstadt, Chicago and Leipzig and obtained his doctorate at the Martin Luther University of Halle-Wittenberg. He is married and has two children.

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Frank Schirrmeister

CEO Arvato SCM Solutions

"At Arvato, entrepreneurial freedom and great teamwork form the ideal basis for mastering the diverse tasks and challenges we and our customers face every day."

Frank Schirrmeister has been a member of the Arvato Executive Board since August 2014 and is responsible for the Solution Group Supply Chain Management (SCM). As CEO, he is responsible for all global supply chain management and e-commerce activities in the Automotive / Banks / Insurances, Consumer Products, Healthcare, Hightech & Entertainment, Publisher and Telecommunication segments.

After studying electrical engineering at the Rhineland-Westphalian Technical University (RWTH) in Aachen, Frank Schirrmeister began his career as a senior adviser at the Arthur Andersen & Co. consultancy firm (now Accenture).

In 1994 he moved to Arvato and held various executive positions. In 1999, he was appointed Vice President, responsible for Microsoft's global operations. In 2004, he was named CEO of Arvato Distribution GmbH, where he was responsible for the Hightech and Telecommunications business in Europe, Asia and the USA.

Frank Schirrmeister was born on April 29, 1965 in Herne, Germany and lives in Bielefeld with his wife and two children.

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Matthias Moeller

CEO Arvato Systems

As CEO of Arvato Systems Matthias Moeller is responsible for Arvato’s Solution Group IT.

After studying computer science and business administration, he joined Bertelsmann Arvato in 1995 where he has held various roles.

He has been a part of the senior management team for IT Services since 2003. In 2012 Matthias Moeller was appointed Managing Director of Arvato Systems perdata GmbH with responsibility for IT Solutions and Services in the Utilities market unit. 

On 1st April 2016, he additionally took on the role of CEO of the Arvato Systems Group.

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Management SCM Solutions

Andreas Barth

President Hightech & Entertainment - Arvato SCM Solutions

Andreas Barth is President of Hightech & Entertainment.

After completing his studies of Business Administration at the University of Cologne and Stockholm School of Economics with a Diploma (MBA equivalent) in 2002, Andreas joined a consultancy firm in Cologne.

In 2004 he started his career at Arvato as Executive Assistant to the MD Arvato Entertainment.

One year later he took over responsibilities for Operations and Projects at Arvato rewards GmbH – an Arvato owned start-up in Munich.

In 2007 he became Account Manager at Arvato Hightech. After several promotions in the following years, Andreas took over his current role as President in January 2014.

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Carsten Coesfeld

President Telecommunications - Arvato SCM Solutions

After graduating the University WHU with a B.A. he started his career at Goldman Sachs in London. Subsequently, he finished his Master studies at the London School of Economics before he joined Bertelsmann in 2011 as an Executive Assistant.

At the end of 2012 he was responsible for the setup of the hospital business for BFS health finance at Arvato Financial Solutions in Dortmund. In January 2016 Carsten Coesfeld took over his current position as the President for Telecommunications.

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Stephan Schierke

President Publisher - Arvato SCM Solutions

Stephan Schierke has been in executive positions of various businesses of Arvato for many years.

Right after he got his degree as Master of Industrial Engineering at Karlsruhe Institute of Technology (KIT) in 1993 he joined Arvato as executive assistant. One year later he took over line responsibility in the business unit Media Distribution (VVA). In this unit he worked on various positions before he took over the overall responsibility of this core business unit in 2002.

Since that time Stephan has had various areas of responsibility, e.g. as CEO of the former strategic business units Arvato Publisher Services and Arvato E-Commerce. Currently he still chairs the Media Distribution business (VVA) as well as all Russian activities of Arvato. Furthermore he is in charge for the Arvato SCM business in Poland and Turkey. The central function ‘logistics & engineering’ also reports to him.

Stephan Schierke has been holding an honorary position in the Börsenverein des deutschen Buchhandels (association of German publishers and book sellers) for many years.

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Boris Scholz

President Automotive |Banks | Insurances - Arvato SCM Solutions

Boris Scholz is the President of Arvato distribution GmbH since 2011. He is responsible for the activities of the Corporate Information Management division. He was born on June 30, 1971 in Marburg, Germany.

After graduating from the German Foreign Trade and Transportation Academy (DAV) with a focus on marketing and logistics, Boris Scholz joined Bertelsmann Distribution (today Arvato distribution GmbH) in 1999 as a Key Account Manager for an automotive customer.

In 2001, he was given additional responsibility for several customers in the automobile sector, of which he became Director in 2005. Two years later, as a board member of the SCM organization, Mr. Scholz founded the Corporate Information Management division. It combined sectors which were previously operating separately and it was given a new strategic orientation.

In 2010, Mr. Scholz became its CEO. Since the re-organization of the SCM organization, Mr. Scholz has been responsible for the automobile as well as the banking and insurances industry portfolio. In addition, he looks after the internationalization of CIM services in cooperation with other SCM industry segments. As a member of the SCM management board, Mr. Scholz has been in charge of international transport management activities since 2013.    

Boris Scholz lives in Münster, Germany with his wife and three children.

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Thorsten Winkelmann

President Healthcare - Arvato SCM Solutions

Dr Thorsten Winkelmann is CEO of the industry segment Healthcare. Since 2003, he and his European team have supported a number of pharmaceutical, health care and health insurance companies in the conception, implementation and operation of integrated, patient-oriented distribution and supply solutions. This involves efficient management of all supply chain, CRM and financial processes.

Dr Winkelmann began his career in 1997 as the assistant of a member of Arvato’s Executive Board before taking over various management functions at Arvato starting in 1998.

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