Fressnapf commissions Arvato with e-Commerce supply chain management
Heideloh, 2nd June 2015
From July 1, Arvato will handle all e-Commerce logistics and returns processing for the Krefeld-based Fressnapf group’s online shop. In this connection, Fressnapf founder Torsten Toeller and Arvato Board member Frank Schirrmeister today inaugurated a specially converted logistics facility at Arvato’s new site in Heideloh. Originally commissioned in 1995 as a picking and shipping warehouse for Neckermann, the distribution center on the A9 autobahn in Großzöberitz has excellent transport links, making it ideal for e-commerce retail’s time-critical processes.
"We are very pleased that we have found a strong partner in Arvato, with great expertise in supply chain management, and who can deliver the solutions we need to further expand our online business,” said Torsten Toeller, owner of Fressnapf Group, at the opening ceremony, adding: “Arvato and Fressnapf both give top priority to service and customer focus, so we are sure that our partnership forms a strong foundation for our further growth in online retail.”
The Fressnapf group is the market leader in pet supplies. The group currently is comprised of more than 1,400 specialty stores in twelve European countries. The company's digital business has undergone a continuously positive evolution since the online shop was launched in 2009. In fiscal 2014, the online business contributed €50 million to the group’s total turnover of more than €1.67 billion. With 8,000 products available in the online shop and more than one million packages shipped last year, Fressnapf clearly underlines its position as a cross-channel retailer.
"I am proud to join Torsten Toeller in opening our new distribution center in Heideloh today, at the same time kicking off our promising cooperation. For Arvato as a leading provider of fulfillment services in e-commerce, supporting the Fressnapf group in achieving its growth goals in the years ahead is a task that is as interesting as it is challenging,” said Arvato manager Frank Schirrmeister.
More than 100 employees will work at the 23,000 m² distribution center. The extensive conversion work was begun in April 2015, and an average daily volume of up to 5,000 packages will be shipped to customers from Heideloh by early July at the latest.
The Fressnapf group is the market leader in pet supplies. Founded in 1990 by its owner Torsten Toeller in Erkelenz (NRW), the group today is comprised of more than 1,400 specialty stores in twelve European countries (outside of Germany, usually under the name Maxi Zoo), and has more than 10,000 employees. With modern markets, expert consultation, attractive pricing, a wide range of services, and an online store, the Fressnapf group is increasingly becoming a cross-channel retailer. Today the group of companies generates annual revenue exceeding €1.67 billion. The Fressnapf group sponsors various non-profit animal welfare projects and is steadily expanding its social responsibility efforts for the relationship between humans and animals. Its mission statement is: We do everything in our power for an easier, better and happier coexistence between humans and animals.
About Arvato SCM Solutions:
Arvato SCM Solutions is an innovative and leading international service provider in supply chain management and e-commerce. In the fields of telecommunication, high-tech | entertainment, automotive | bank | insurance, healthcare, consumer products and publishing, Arvato SCM Solutions is offering specialised services. Approximately 14,000 employees worldwide work to provide services and practical solutions. Using the latest digital technologies, Arvato develops, operates and streamlines complex global supply chains and commerce platforms, making it a strategic growth partner for its customers. Arvato SCM links people’s know-how with the right technologies and suitable business processes to measurably increase the productivity and performance of its partners.
As leading European service provider for e-commerce and retail logistics in the fashion and lifestyle sector, Arvato has been taking care of all required processes for renowned fashion, beauty and FMCGbrands for more than 15 years. Arvato’s brand-specific service portfolio covers both retail logistics and the entire commerce process chain: implementation and operation of online shops, product photography, online marketing, logistics and shipping including returns management as well as payments and accounting, customer service and commerce consulting.
With 65distribution hubs in Europe, Russia, Asia and the US, SCM Solutions provides the necessary scalability, flexibility and experience to give their customers the decisive competitive edge.
Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.