Arvato expanding into further European locations, growing Logistics for Benefit Cosmetics
Gütersloh – Arvato SCM Solutions and the cosmetic corporation, Benefit Cosmetics from San Francisco are continuing their partnership cooperation, including contract extension. The internationally operated supply chain and e-commerce specialist is in charge of logistics in the European and US-American markets, in which an additional location in Great Britain supplies B2C for the European business. Moreover, Arvato provides Customer Care solutions for Benefit Cosmetics in Canada.
”We are very happy to provide local services also in Great Britain, along with supplying Germany and the USA. This is an awesome validation of our previous performance,” says Nils Klose, President of Consumer Products - Arvato SCM Solutions. For six years, Arvato SCM Solutions has been responsible for several logistics processes of the Webshop in both the European and US markets for this well-established beauty corporation. Services entail logistics, international transport management, returns management, as well as premium services, such as personalized greeting cards and gift-wrapping. Arvato’s distribution center in Dortmund, Germany has been exclusively providing logistics services for Europe until now, specializing in requirements for fashion and beauty logistics. This multi-brand distribution center contains approximately 33,000 m². The Arvato Distribution Center in Pleasant Prairie, Wisconsin supplies logistics services for the USA. The business in Great Britain is provided by the Arvato Distribution Center in Hams Hall near Birmingham. Nils Klose states,” We offer a flexible international set-up for our client, Benefit Cosmetics, spread over several countries with local distribution centers ensuring quick delivery times to the most important target markets.”
“Arvato has been a key partner in helping us globally scale and deliver great customer experiences, and we’re excited to continue expanding our partnership.” said Cindy Shen, VP of Global Ecommerce and CRM at Benefit Cosmetics. “With the addition of UK-based fulfillment, Benefit will be able to deliver our fun, laughter and instant beauty solutions more seamlessly to that market.”
Alongside e-commerce fulfillment, Arvato SCM Solutions is also in charge of Customer Care in Canada. In Kitchener, Ontario, Arvato employees handle telephone and email inquiries in customized offices specifically designed according to the Benefit Cosmetic brand.
Arvato SCM Solutions
Arvato SCM Solutions is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech, Entertainment, Automotive, Bank, Insurance, Healthcare, Consumer Products and Publisher. More than 14,000 employees work together to provide practical and relevant solutions and services worldwide. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers. Arvato SCM combines the know-how of its employees with the right technology and appropriate business processes to measurably increase the productivity and performance of its partners.
As leading European full-service e-commerce, omnichannel and retail logistics service provider; Arvato SCM Solutions has worked in the Consumer Products segment with world renowned fashion, beauty and FMCG brands for over 15 years. Arvato’s brand-specific service portfolio covers retail logistics, omnichannel and the entire e-commerce process chain: development of online shops, frontend management, online marketing, B2B & B2C logistics and shipping including returns management as well as payments and accounting, customer service and e-commerce consulting.
With 57 distribution hubs in Europe, Russia, Asia and the US, Arvato SCM Solutions provides the necessary scalability, flexibility and experience to give their customers the decisive competitive edge.
Arvato is a wholly-owned subsidiary of Bertelsmann.
About Benefit Cosmetics
Benefit Cosmetics is the San Francisco-based makeup brand that believes laughter is the best cosmetic. World famous for brows and fun, instant beauty solutions, Benefit provides women with a playful, interactive experience that is truly unique, bold & girly. The action-packed beauty brand has swept the world with one-of-a-kind cult products like Benetint, They're Real mascara, the POREfessional, Hoola & Gimme Brow. Benefit is one of the fastest growing prestige beauty brands in the business with over 4000 counters in 48 countries. Benefit has been magically transforming brows for 40 years. With over 1800 BrowBars & 86 Boutiques worldwide, Benefit has become the brow destination for product & service!
Benefit is part of the world's leading luxury products group, Louis Vuitton Moet Hennessy.