Arvato named world’s third largest provider of BPO services
HfS Research, the leading industry analyst firm, has named Arvato as the world’s third largest provider of BPO (business process outsourcing) services. The ‘HfS BPO Top 50’ is an annual review of the leading players in the market.
Gütersloh / Cambridge (UK) – Arvato’s positioning in this review, an important decision-making tool for BPO buyers, reflects the company’s global strength, capabilities and commitment to growth. Arvato’s strategy is focused on value creation and digital transformation – across the whole customer journey. Many of the world’s most respected brands trust Arvato as their long-term BPO partner, which is now reflected in the company’s position as the third-largest provider.
Jamie Snowdon, Chief Data Officer at HfS Research, highlights market insights in the review that align with Arvato’s view of the industry: "The model is shifting away from the traditional KPI, cost saving, and efficiency efforts and toward genuine business solutions. As external drivers and continuous market disruption impacts organizations, they require not just efficient operations but flexible, agile, and increasingly intelligent operations. The most important changes are the ones linked to an increased use of technology within the services, and they are changing delivery models."
The HfS BPO top 50 is determined based on HfS Research 2017, estimated from services provider financials. Revenues are fitted to nearest calendar year.
The full list can be accessed here:
Arvato is an international service provider. About 70,000 employees in more than 40 countries design and implement innovative solutions for clients from all over the world. These include CRM solutions like intelligent customer service in all contact channels; SCM solutions like end-to-end e-commerce services for retailers and brands; financial solutions like fraud prevention and payment solutions; and IT solutions for digital business models in the cloud. We further innovate to develop our solutions, especially in the fields of automation and data / analytics. Clients from a wide range of industries rely on Arvato’s portfolio of solutions: from telecommunications providers and utilities companies through banks and insurance companies to e-commerce, IT and internet providers. Arvato is a Bertelsmann division.