Arvato wins Imperial Tobacco Japan as new customer
Imperial Tobacco and Arvato SCM Solutions Asia Management Team meet in Tokyo for the first business review since go-live. (f.l.t.r.: Kanako Sato, SCM Operation/Service Delivery at Arvato SCM Solutions; Alfred Lee, Project Manager at Arvato SCM Solutions; Tokikazu Takise Supply Chain Specialist at Imperial Tobacco; Kenta Asari, Japan Site Manager/Account & Operation Manager at Arvato SCM Solutions; Takatoshi Imada, Finance Director at Imperial Tobacco; Kayoko Matsumoto, Assistant to Head of NGP at Imperial Tobacco; Tomas Jaukovic, Sales & Marketing Operations Director at Imperial Tobacco; Runa Takizawa, Consumer Activation Manager at Imperial Tobacco; Raoul Kuetemeier, Head of Asia at Arvato SCM Solutions; Christine Hsueh, Head of myblu™ at Imperial Tobacco)
Tokyo/Guetersloh – Arvato SCM Solutions won Imperial Tobacco Japan (ITJ) as a new customer and is managing the warehousing and e-commerce distribution of their myblu™ brand which was launched this year on the Japanese market. The nicotine free vaping kits and flavored liquid pods launched in June 2018. The new brand and products created strong demand: Arvato shipped more than 10,000 starter kits within the first weeks of introducing the brand to the Japanese market.
myblu™ products can be purchased in selected convenience stores in Tokyo, Osaka and Fukuoka, Japan, on the myblu™ webshop (www.blu.com/ja/JP), Amazon and on the popular Japanese online platform Rakuten. For ITJ, Arvato in Japan manages all warehousing processes such as inbound receiving, storage, pick-to-order, transportation management and final distribution to both end-customers and business locations. In order to ensure a smoothly running process, Arvato uses a state-of-the-art SAP based warehouse-management-system for order processing and reporting.
Kenta Asari, Site Manager Japan at Arvato SCM Solutions, highlights that “Through our IT supported processes and quality control we provide highest quality standards. Furthermore the team focuses on fast turnaround times to ensure that the end customers can receive their products the next day.” Arvato also provides ITJ with the domestic Japanese transportation management service. The fully integrated solution is rounded up by managing the procurement of consumables, the returns process including product repacking as well as value added services.
The implementation period for this project was only eight weeks. To guarantee a smooth operation after the product launch of myblu™, and the successful launch of the new myblu™ sales channel on the Rakuten platform, the operations capacity for ITJ in Arvato’s warehouse in Tokyo was ramped up by 20 times within the first week of Go-Live.
For Raoul Kuetemeier, Head of Asia at Arvato SCM Solutions, the successful launch of myblu™ is a key milestone. „We want to continue to build our domestic distribution capabilities in each country and focus on growing with our international clients in Asia and Japan. ITJ is planning a wider product portfolio and larger market share. We are looking forward to supporting their growth in the Japanese market. ”
About Imperial Tobacco Japan
Established in 2013, Imperial Tobacco Japan Co., Ltd., a subsidiary of Imperial Brands PLC, a dynamic fast moving consumer goods company born out of a strong tobacco heritage. Imperial Brands PLC have continually evolved to embrace changing market dynamics and are increasingly focusing attention on developing and expanding portfolio of Next Generation Products.
About Arvato SCM Solutions
Arvato SCM Solutions is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Automotive, Banks, Insurances, Consumer Products, Healthcare, Hightech, Entertainment, Publishing and Telecommunication. More than 14,000 employees work together to provide practical and relevant solutions and services worldwide. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers. Arvato SCM combines the know-how of its employees with the right technology and appropriate business processes to measurably increase the productivity and performance of its partners.
Arvato SCM Solutions is part of Arvato, a leading international service provider. Approximately 70.000 Arvato employees in more than 40 countries design and produce innovative solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. These include financial, CRM, SCM and IT solutions, as well as digital marketing services. Arvato is a wholly owned subsidiary of Bertelsmann.
For more information, please visit scm.arvato.com.