Your outsourcing partner for healthcare distribution up to the point of care
Arvato: delivering good patient care
We believe that healthcare systems, sales channels and distribution chains undergo constant change to ensure patients derive the greatest benefit from innovative and existing pharmaceuticals and medical products at the most reasonable costs. We support you in making this happen.
Arvato integrates healthcare know-how, economies of scale and a broad understanding of processes and IT systems to develop bespoke outsourcing solutions.
Our clients benefit from seamlessly integrated order-to-cash logistics solutions which connect them to the point of care, thus ultimately supporting their patients.
We develop and implement solutions that actively integrate all players in the healthcare system – from the patient to the doctor and pharmacist, to the health insurance providers and manufacturers. These solutions include the following:
- Order-to-cash distribution of pharmaceutical products and medical devices, manufactoring & postponement
- Innovative field inventory management at the point of care
- Healthcare e-commerce
Our quality assurance, managed from a central source, and Europe-wide standardised and SAP-based IT system can be applied to all warehouse locations and minimise the complexity of each process. They also provide manufacturers with a comprehensive and standardised reporting system, maximum transparency, and one single contact person responsible for addressing all questions and topics at all sites across Europe.
Customer reference Otsuka
Read all about the fully integrated European order-to-cash solution for our customer Otsuka.
QA Agreement with DHL
Arvato SCM is the first customer ever to sign an internationally valid Quality Assurance Agreement (QAA) with the long-standing partner DHL Express. On the basis of the European GDP guideline, both companies oblige to be complying with certain quality requirements for the transport of medical products.
Large STOK Hospital Survey
In order to find out what added value our STOK inventory management services have for hospitals, and how they can help hospitals to ease their daily workload, Arvato & STOK conducted a survey in cooperation with the University of Paderborn.
Stable systems and reliable processes are especially crucial in the healthcare sector. After all, human health is at stake.Thorsten Winkelmann, President of arvato Healthcare
Products from the medical technology and pharmaceutical industries and the field of diagnostics are subject to strict requirements. Arvato is your go-to partner for individual distribution and order-to-cash logistics solutions for healthcare providers throughout Europe. We are experts in a number of different product categories, pharmaceutical forms and temperature ranges. See for yourself!
Temperature ranges for pharmaceutical and medical technology products:
- Ambient/room (15-25°C)
- Cold (2-8°C)
- Frozen (-20°C)
- Deep frozen (-80°C)
We are fully aware of the vital importance of pharmaceutical products, as after all they save lives, and that they therefore require tailored and flexible supply chain solutions. Arvato is well versed in handling various temperature ranges (+15 to + 25°C or +2 to +8°C) to safely bring sensitive drugs to their patients. All activities are also GDP and GMP-compliant.
Arvato is your point of contact for the integrated order-to-cash logistics of medical devices. Our services are based on international quality assurance systems. Our European central warehouses are also certified in accordance with quality standard ISO 13485 in order to guarantee optimal patient safety and therefore save your patients’ lives.
- Allergology and clinical immunology
- Occupational health
- Dermatology and venereology
- Cardiovascular and thoracic surgery
- Oral and maxillofacial surgery
- Paediatric and adolescent psychiatry and psychotherapy
- Paediatric surgery
- Clinical pharmacology and toxicology
- Radiology (support products)
- Nuclear medicine (support products)
- Radiation oncology/radiotherapy (support products)
- Physical medicine and rehabilitation
- Patient care/wound management
- Devices (diagnostic devices, surgical, imaging systems)
- Implants (pacemakers, lenses, micro-implants...)
- Replacement parts
- Medical devices (surgical gloves, ophthalmology, wound drainage systems ...)
- Surgical products (catheters, stents, balloons, vascular procedures, e.g. endoscopy ...)
Our key solutions
Integrated order-to-cash-logistics solutions that provide best distribution concepts for (bio)pharma and medical device companies - central, local or regional.
Field inventory management
Efficient solutions in and en route to hospitals such as consignment stock management offer greater transparency of processes and optimise cost control.
Arvato provides integrated e-commerce models for the healthcare industry, helping manufacturers establish and develop direct patient contact. We successfully setting up websites with UX-optimized web shops, carrying out financial processes and taking care of sales logistics including returns. Benefit from our experience in online marketing and develop content marketing approaches together with us.
Strong international site network
We are your partner when it comes to the internationalization of your distribution models. With our centralised operation, a standardised IT system based on a fully integrated SAP system and a centralised quality management structure we provide a flexible framework for individual and harmonized European solutions.
Sales channels - worldwide distribution
We cover 127 countries!
Arvato serves various sales channels from its warehouses in order to ship medical products worldwide to: hospitals, pharmacies, doctors, laboratories, patients and wholesalers as well as distributors. We provide optimal support for manufacturers’ multi- and omni-channel strategies, shipping goods from one warehouse which facilitates the creation of standardised structures, a higher level of transparency, optimised processes and stock and reduces costs.
All of our services are based on international quality control systems. To protect your data and products, we rely on secure IT systems, financial services compliant with the Sarbanes-Oxley Act, and quality control officers at every location.*
We operate in accordance with:
- ISO 13485
- ISO 15838.2010
- ISO 9001
- Known consignor (air freight safety)
*with the exception of Bad Laer
IT solutions for the healthcare industry
Read the latest developments about the Healthcare business and our Arvato SCM Solutions world
Our newsletter magazine keeps you informed about developments in the healthcare market and includes up to date news of the business unit healthcare.