Customer and financial services
Within the Healthcare area of Arvato, more than 1.400 qualified and highly motivated employees work hand in hand with you to make sure your customers are satisfied and your patients are optimally taken care of. No matter how complex your solutions and processes we cover for you are: We provide one dedicated contact person, who not only knows all of your processes inside out, but also coordinates and takes care of all of your requirements. Within the solution development and operational implementation, this person will be your central point of contact to all Arvato experts.
Multilingual teams provide all communication with the clients, from order taking to returns, all the way to invoicing and dunning. In addition, they are specially trained and are well versed in European regulations, as well as national formalities and customs specifications.
Our customer services department provides among other things the following tasks:
- First contact to customers
- Order acceptance via phone, fax, EDI (e.g. to national electronic order platforms), interface to clients’ ERP systems, email, webshop
- Maintenance of customer master data
- Product master data handling
- Customer support (tracking & tracing of shipments incl. proactive transport management, invoicing tracking functionalities)
- CIC (Customer Interaction Center): All customer-related information in real-time at a glance
Our financial services department provides among other things the following tasks:
- Credit decision
- Invoicing & accounts receivable management
- Dunning calls
- Payment handling (e-commerce ready)
- Compliance with legal requirements (Sarbanes-Oxley Act, SSAE 16 SOC 1 Type 2 / ISAE 3402 Type 2 available as report)