Private Customer Service
What we can do for you
We send a notification on your behalf when the reader orders your product from us. Just as reliably as we dispatch goods by the carton or pallet to retailers, we make sure every single one of your books arrives directly to your readers’ homes. There your goods are delivered on your behalf including invoices.
It does not matter how the order reaches us. You can also transfer customer and order data to us from your web shop in real time via our web service interface.
Once an order has been received we store the customer data in our exclusive address pool after checking for duplicate entries. All necessary documents which are designed based on the layout specified by you and which may include customer-specific additions such as logos and advertising text are generated and enclosed with the shipment.
Upon request you will be given direct access to our private customer IT system in order to view the contact management and contact history or to use the mail merge functions for direct marketing activities.