Blaze your trail through the after-sales jungle with the Digital After Sales platform
Because every repair case is a chance to increase customer loyalty
As a customer oriented organization, you are constantly seeking new ways to optimize your operations, always in need of reliably managing the promised services after a device sale is made in order to achieve long-term customer loyalty. However, as hard as you try to manage your after-sales efficiently, reliably and transparently, you can‘t minimize the risk of losing customers. What you need, is a reliable supplier that will offer you a toolset tailored to your needs, differentiating you in the market, empowering your trust levels and optimizing the overall customer experience you offer. In order to cater to these very specific market needs, we at Arvato created Digital After Sales, a multi-purpose toolset empowering you to deliver in a way that matches or exceeds your service promise.
Just like an experienced tour guide, we promise to guide you and your customers through the after-sales jungle, along with our commitment for continuous improvement and sharing of best practices and the latest innovations.
Get the most out of any repair situation
With Digital After Sales, both you and your customers have transparency throughout the whole process.
The modular set up of Digital After Sales enables us to build customized solutions
What do intelligent diagnostic concepts for highly interconnected vehicles and machines look like? How can the interaction between automated diagnostics and human-driving service processes be streamlined? In collaboration with our diagnostics experts, you get the right answers. The complexity that arises from the ever-growing number of control devices with ever-shorter model cycles is our daily challenge. Thanks to diagnostic know-how and IT competence, we cover the entire creation cycle for you: from researching about the product or during development, through design planning to testing and release on the vehicle.
4PL Multi Vendor Control
Our 4PL solution integrates several repair partners across Europe via defined interfaces. These provide real-time status updates of all service orders and guarantee a consistent customer expeirience. A comprehensive SAP control tower provides all parameters for real-time monitoring and steering of the partners. You get one single point of contact to manage all information and after sales activities. Pro-active real-time status push-communication keeps the customer informed at all times and manages the expectation.
When it comes to Financial Solutions, for us it’s all about maximizing efficiency and minimizing risk for your brand. We secure your revenue stream with a single partner interface that operates in 3 simultaneous levels: Invoicing & Financial Solutions, Risk Management and Collection. Revenue equals growth and we make sure you get the tools you need to achieve it.
If fast and cost efficient repair of your electronic devices is what you’re after then it’s a match. We have been pioneering the repair industry for more than 25 years and thanks to our focus on innovation, we can offer you high quality and high volume repair services with a completely paperless shop floor! Interested in some numbers? Our turn around time is 48 hours, with a 24 hour Express Repair package available and only 72 hours EU wide hub to hub time thanks to our central repair center in Czech Republic!
Let’s make one thing clear: Our refurbishment service is so good that you won’t be able to tell a refurbished device from a new one. This level of excellence in our work makes sure that we answer your increased need to re-use devices that are refurbished on an “as good as new” level. We even made sure to go the extra mile for you by assessing cosmetics & exchange of cosmetic parts if applicable, including the touch screen itself.
Transport management is one of the most demanding tasks out there and we make sure that you and your customers are efficiently connected. You need high flexibility in your carrier portfolio, cost efficiency regardless of volumes as well as handling of transport documents. We offer a lot more than that: Transparent track & trace for you and your clients, flexibility in carrier selection with a roster of more than 100 professional carriers and above all, fast implementation due to our single carrier interface.
IT Technology Stack
All of our processes are implemented in SAP to provide process consistency and stability. We have refined standard functionalities and Arvato’s best practices to realize customized solutions based on client needs. With a state of the art system landscape, hosted and monitored in Arvato data centers in Germany (highest data protection requirements).
We make sure that your customers get the satisfaction, transparency and personal treatment they need every time they communicate with you. By offering Customer Service excellency and by treating every contact case as a chance to create a brand experience for your clients we help you to turn customers into loyal fans!