Increase customer satisfaction by perfecting the after sales basics
We repair over 3 million technical products per year
Do you have any technical devices that need to be repaired or refurbished?
We have over 20 years' experience of repairing millions of technical consumer products.
Providing repair & refurbishment services at all technical levels up to micro BGA is what we do every day.
Let us know what your specific repair requirements are and we can offer you a targeted and modular solution.
High-quality and high-volume repair services in a paperless workshop
Automated Kanban spare parts push principle ensures that spare parts are available in the workshop at all times
Over 8,000 data fields from all parts of the process can be reported and analyzed
Services in Repair & Refurbishment
Screening & Testing
No-Failure-Found cases are a constant hassle and a constant pain point in your cost reduction needs. Our screening & Testing solution is designed to do exactly that, by clearly and immediately identifying out of warranty cases, customer induced damage cases and water damage cases among others. We automatically identify warranty status by using manufacturer interfaces and make sure we save you time and money by identifying non failures on time, preventing your customers from sending them to you in the first place.
If fast and cost efficient repair of your electronic devices is what you’re after then it’s a match. We have been pioneering the repair industry for more than 25 years and thanks to our focus on innovation, we can offer you high quality and high volume repair services with a completely paperless shop floor! Interested in some numbers? Our turn around time is 48 hours, with a 24 hour Express Repair package available and only 72 hours EU wide hub to hub time thanks to our central repair center in Czech Republic!
Let’s make one thing clear: Our refurbishment service is so good that you won’t be able to tell a refurbished device from a new one. This level of excellence in our work makes sure that we answer your increased need to re-use devices that are refurbished on an “as good as new” level. We even made sure to go the extra mile for you by assessing cosmetics & exchange of cosmetic parts if applicable, including the touch screen itself.
MRC processing is an intricate field. Processing of material returns needs to be exactly according to manufacturer standards and criteria, while at the same time there needs to always be a match between returned spare stock, claims and reports. We offer you optimized stock levels, full stock transparency and a single partner interface that caters to your unique needs. Want more? We offer one consistent global master data model and one single order scope for al of our sites!
Since there are countless device variants across multiple providers, our customers needed to reduce their SWAP pool inventory, as well as refurbishment costs. we designed a breakthrough service that offers a variant pool in the middle which keeps the high volume variants in it at all times. External repairs can be added to the variant pool without “neutralization” with the following options:
-Consumption-driven control of neutral SWAP inventory
-Direct shipment of variant SWAP pool to end-customer
-Direct shipment from the neutral “Vanilla” pool to end-customers with possible customization before send-out
We make sure that your customers get the satisfaction, transparency and personal treatment they need every time they communicate with you. By offering Customer Service excellency and by treating every contact case as a chance to create a brand experience for your clients we help you to turn customers into loyal fans!