Experience product information across all communication channels
From traditional operating instructions to interactive customer experiences
Do you want to create an innovative and exciting product experience for your end users, but fail to adequately convey diverse technical product information?
Our innovative solutions transform your complex product information and materials into intuitively designed and easy-to-understand operating content for your customers.This how we support you in the creation of a holistic and consistent multimedia product experience — from creation, translation and production to the distribution of content through physical and digital channels. You benefit from enthusiastic customers who not only use your products, but also understand them.
Every year, we use just-in-sequence strategies to deliver 2.3 million manuals in more than 5000 variants to our automotive clients. We also make information readily available and quickly accessible in digital format - whether on the web or in an app.Jochen Ruland – Vice President, Arvato SCM Solutions
The increasing complexity of your products leads to ever more extensive technical documents. A modular documentation concept and its consistent implementation are critical after-sales success drivers. Our staff possesses technical expertise combined with editorial savvy and IT competence. We have experience in handling multiple editing systems. That enables us to flexibly address your individual needs. An extensive track-record with large projects and expansive industry know-how characterizes our staff.
Your global sales markets keep growing and thus the pressure on you to translate and localize large volumes at lightning speed for each country you do business in. High quality in streamlined processes is not possible without ultra-modern translation memory technologies, terminology databases and workflow systems. The CIM approach takes an integrated perspective — from content creation through translation to digital publication. We manage this complexity for you — with after sales experience and in-house competence!
Multiple editing systems and source files, new digital publication channels and a legion of process owners, all with different demands. Sound familiar? The global provision of consistent and up-to-date product-related information poses huge difficulties for many companies. We offer you process expertise, industry competence and IT technology as a full service. Whether in the cloud, at our computer center or within your infrastructure — with our "Plan, Build, Run" IT philosophy, we always find the perfect solution to your challenge.
Sourcing and Procurement
The handling of complex global procurement processes presents companies with great challenges. Cost-effective material procurement is most often dictated by the high cost of supply chain management and quality control.
Our dispatchers identify your requirements by analyzing your production data and rely on specialized suppliers who use the relevant technologies. Certified quality, automated interfaces and lean processes ensure efficiency throughout the entire course of planning and procurement.
JIS Production Management
Increasingly dynamic production processes with sequence changes along with a rising number of models, variants and languages are the current challenges in JIT logistics.
We offer workflow-based IT platforms to control all process participants. International JIS locations at our clients' production facilities allow us to react to changes within minutes. Intelligent postponement processes with after-the-fact customizations give our clients maximum flexibility.
Human Interface Design
The ubiquity of software, apps and websites is placing growing demands on man-machine interactions and what people and businesses expect from them. Beyond mere aesthetics, it is all a question of clarity. What functionality is pivotal? Which options play a subordinate role?
Our team of experienced developers and designers maximize the potentials of each client's solution and thus get rid of unnecessary ballast to pave the way for the best solution.
The lines distinguishing services on the Internet from native programs are blurring nearly as rapidly as the distinction between "online" and "offline". We package smart processes into scalable environments. The client's specifications tell us what language to use to formulate their solutions, whether it's an SaaS application in a modern browser or native to Linux, Windows, iOS or Android. This guarantees that our clients meet their own customers' expectations.
through integrated background processes, from the printed product to the digital operating manual