Arvato: your global partner for integrated e-commerce solutions
Full service e-commerce solutions for Americas, Europe, Asia-Pacific and China
Fast, flexible and all from one partner. With over 15 years’ experience in end-to-end e-commerce you can rely on us to know exactly what needs to be done to successfully run your online presence internationally.
We follow and lead all the latest trends and solutions in:
- Web shop development and frontend management
- Web design and user experience
- Logistics and transport mangement
- Financial services including risk and fraud management
- Customer service and loyalty programs
Our objective is to provide a consistent brand experience throughout all channels. That is why we have our own in-house e-commerce consulting team, who helps you analyse your current online business and provides a benchmark for your digitalization. Innovation and technology are our passion, what drives us are intelligent solutions that simultaneously increase customer satisfaction and reduce costs.
Arvatos e-commerce solution
We are more than just a service provider, we are your partner.
Ready-to-go service as integrated, complete value chain solutions or as single modules. In Europe, Asia and the Americas.
All questions answered
With over 15 years of experience in e-commerce and a global SCM network, we are your trusted partner.
Arvato's e-commerce services
To make sure Arvato reflects the ‘look and feel’ of your brand over all online channels, Arvato provides customized solutions to fulfill your individual requirements. Combining the best-practice experience of multiple online shops for clients across the fashion, FMCG and beauty markets. In close collaboration with the e-commerce platform providers Salesforce Commerce Cloud (former Demandware), Oxid, Hybris and Spryker Arvato develops new features to keep you at the forefront of progress online. An agile team of experienced and qualified experts works closely with you during the development process and support you through all important development decisions.
Warehousing & Distribution
Perfectly co-ordinated logistics processes are essential for customer satisfaction. Arvato's flexible solution can be the answer, whether you are looking for a B2B or B2C service. Arvato's bespoke warehouse solutions help to deliver a fast and reliable service tailored to each client requirements. Technology and automation - including Arvato's bag-sorting conveyor systems for fashion logistics, help to streamline processes, increasing speed by maintaining accuracy, even in peak seasons.
Warehousing and Distribution:
- Inbound management
- Warehouse management
- Value added services
- Pick, pack & ship
- Returns handling and reprocessing (e.g. ironing and repacking)
- Market specific solutions for fashion, beauty and FMCG
- Leading transport networks and transport management
- Integration of omnichannel processes such as Click & Collect or Return-in-Store
Meeting global standards and regulations:
- Global trade compliance
- Supply chain security
Over 100 payment methods worldwide - through a single interface
We offer all services along the ‚payment flow‘. From risk checks, invoice production and processing, payments and claim processing.
• Arvato’s own Payment Gateway for quick and simple connection to all popular payment methods worldwide
• Risk management and fraud prevention
• Account and claim management
• Processing of reminders up to passing over to collections services
• Processing of returned direct debits and chargeback requests
• Standardised connection to national and international banks and acquiring partners
arvatos Financial Services meet the highest security requirements and are PCI and SSA16 certified. Within the international networks we also ensure that country-specific taxation and legal requirements are met completely.
Your customers deserve more than the 'standard', we offer them the 'extra' service
We develop individual, customised solutions for every client. This allows us to meet the customer needs, professional level and cost-efficient solutions while guaranteeing high-quality Customer Service interactions.
• Focus on customer satisfaction and efficiency
• 25,000 Call center seats, 30+ languages, 50+ locations
• Market specific training of agents, including technologies, soft skills and product training
• The complete package from taking orders to complaint management
• Rigourous recruiting processes and qualitative methods to ensure a high standard of customer service is upheld
• Regular QA sessions: Assesment centers, Mystery/ Feedback calls, online training, live-coaching, system checks
• Channels: e-Mail, telephone, Social media, brief, fax
We use our global presence, far-reaching experience and adaptive traits to combine multi-channel tends and provide the ideal Customer Service solution based on our clients needs.
International Transport Management with centralised interfaces to over 100 transport providers
arvatos Transport Management solution offers an established selection of transport providers for both Inbound and Outbound channels. We continually review carriers to offer the latest market solutions and provide a range of options to meet customers expectations on delivery times and price.
Trade & Tax Compliance
Compliance with international trade and customs regulations is an important aspect of global trade. In order to ensure problem-free supply of your goods to your customers abroad as well, we gladly take care of all necessary paperwork to comply with international regulations for customs clearance and verification documents. Arvato and its partners around the world meet all the international trade and customs regulations for you — so you can leave the paperwork to the experts.
"What sets us apart from all others? Long-standing project experience. Access to all data. Analytical precision."
Our Consulting team brings years’ worth of e-Commerce experience to give you Tier-1 Strategy consulting; providing you a partner for the ongoing optimisation of your online businesses performance. Our experts consult strategically and operatively along the entire e-Commerce value chain and utilise data from online analysis as well as our backend systems.
Our analytically thinking e-Commerce experts with consumer goods and brand enthusiasm, get straight to the point.
The service includes:
• Development of a global e-Commerce entry strategy for various markets and countries
• Estimation of sales volumes in various markets, business cases and operative forecasts
• Conception of internationalization strategies
• Multi-channel consulting
• Data based recommendations as to reducing returns volumes, shop audits and deep-dive shopping basket analysis
In the highly dynamic Business Intelligence & Analytics environment, our experts help you turn your data into results, identify your business drivers, manage them effectively and navigate your business through Big Data. With tried-and-tested standard reports in all operational areas, we help you identify key performance indicators fast and accurately to optimally drive your online business.
We take care of every return
We understand that seamless returns service is essential to ensure that your customers return. Arvato offers automated processes for Returns Management, such as our bag-sorter conveyor system, which ensures that accepted high-quality returned products are instantly back into the system and ready to despatch. We can also provide added value services such as ironing, repacking, sewing and cleaning.
Order Management systems are the link between different sales channels (online, bricks & mortar, mobile, social etc.) and the backend including logistics, customer care and financial systems. They act as data hubs and ensure smooth processes across the different systems. A standardized middle layer reduces the demands on all interfaces making quick upgrades and fast rollouts for new markets possible. Integrating information from all systems to provide a 360 degree overview also enables customer services to perform at the highest level. We offer solutions based on tried and tested customized solution aroma® and, for the integration of SAP systems with online shops, we provide solutions based on SAP technology. Always tailored to your needs.
Potential in the growing e-commerce business
E-commerce expansion report
When it comes to e-commerce, the USA is seen as the dominant market leading trends. Nevertheless, looking at expansions into Europe, many US brands do not have an existing online business in the different european countries.
Currently and due to virtually no language barriers, the United Kingdom is still the most important country for US companies: 96 percent use it as a springboard to Europe, 85 percent with their own stores. More than three quarters of US brands are represented in the continental European top markets of Germany, France and Italy, each with their own web shops and own market places. You can find all results in the 'Internationalizing Your Brand in 2017' report.