Omnichannel brand experience
Offering a consistent brand experience thorugh all channels to your customer is seen as a standard today. Maybe you are asking yourself how to start implementing omnichannel and how complex the solution has to be?
So, Arvato is offering you the following services to tailor your own omnichannel solution based on your needs:
- Omnichannel consulting
- Cross channel loyalty programs
- B2B and B2C logistics
- Arvato owned omnichannel order management system (OMS)
- Integration of selected omnichannel features like 'click & collect' or 'ship-from-store'
Where you are standing when it comes to omnichannel in comparison to your competition, you can easily find out with our free omnichannel readiness check.
Omnichannel Readiness Check
In order to help your company identify your most important action points, Arvato’s own consulting team offers the free omnichannel readiness check. It involves 39 questions on six specialist areas, including company structure, logistics, IT and marketing. This gives you an impression of your current status for omnichannel matters.
For a more in-depth analysis, a 200 question evaluation tool is available on demand, providing a 360 degree view of your company with a focus on your omnichannel "maturity level" and transparently identifies areas in need of updating.
Arvato's omnichannel solution
Omnichannel solution by Arvato
Omnichannel is no guarantor of success per se, but is a way of conveying your brand
commitment and your USP. This also means that your omnichannel strategy should
definitely be geared towards the specific wishes and needs of your customers and business partners and tailored to individual companies.
Arvato’s consulting team will help you to analyze your customers' requirements in depth, identify the adjustments and measures needed within your own organization and then use this to develop effective roadmaps.
In addition, Arvato is offering different services which' could be useful when planning your omnichannel rollout. In this paper you will find more information about Arvatos order management system aroma as well as tailored app solutions.
We are more than just a service provider, we are your partner.
Knowing how to address your cusomer no matter which channel is key. We are offering the right loyalty program.
Analyzes & benchmark
Our omnichannel consulting team analyses your market position and shows what the benchmark is.
Report: is omni eveything?
Is omni everything? – Increasing customer expectations and their demand for frictionless commerce challenges retailers globally. Consequently, almost any retailer has come across the theories around omnichannel retailing, which entails the connection of all available sales and distribution channels in order to provide a seamless shopping experience to customers.
While omnichannel is considered by many as the epitome of retailing that is able to meet changing customer requirements and counteract the stiff competition from online pure plays such as Amazon, Zalando and ASOS, others are more skeptical as they query the investments and organizational changes that such a strategy requires.
Arvato's omnichannel services
To make sure Arvato reflects the ‘look and feel’ of your brand over all online channels, Arvato provides customized solutions to fulfill your individual requirements. Combining the best-practice experience of multiple online shops for clients across the fashion, FMCG and beauty markets. In close collaboration with the e-commerce platform providers Salesforce Commerce Cloud (former Demandware), Oxid, Hybris and Spryker Arvato develops new features to keep you at the forefront of progress online. An agile team of experienced and qualified experts works closely with you during the development process and support you through all important development decisions.
Over 100 payment methods worldwide - through a single interface
We offer all services along the ‚payment flow‘. From risk checks, invoice production and processing, payments and claim processing.
• Arvato’s own Payment Gateway for quick and simple connection to all popular payment methods worldwide
• Risk management and fraud prevention
• Account and claim management
• Processing of reminders up to passing over to collections services
• Processing of returned direct debits and chargeback requests
• Standardised connection to national and international banks and acquiring partners
arvatos Financial Services meet the highest security requirements and are PCI and SSA16 certified. Within the international networks we also ensure that country-specific taxation and legal requirements are met completely.
International Transport Management with centralised interfaces to over 100 transport providers
arvatos Transport Management solution offers an established selection of transport providers for both Inbound and Outbound channels. We continually review carriers to offer the latest market solutions and provide a range of options to meet customers expectations on delivery times and price.
Trade & Tax Compliance
Compliance with international trade and customs regulations is an important aspect of global trade. In order to ensure problem-free supply of your goods to your customers abroad as well, we gladly take care of all necessary paperwork to comply with international regulations for customs clearance and verification documents. Arvato and its partners around the world meet all the international trade and customs regulations for you — so you can leave the paperwork to the experts.
"What sets us apart from all others? Long-standing project experience. Access to all data. Analytical precision."
Our Consulting team brings years’ worth of e-Commerce experience to give you Tier-1 Strategy consulting; providing you a partner for the ongoing optimisation of your online businesses performance. Our experts consult strategically and operatively along the entire e-Commerce value chain and utilise data from online analysis as well as our backend systems.
Our analytically thinking e-Commerce experts with consumer goods and brand enthusiasm, get straight to the point.
The service includes:
• Development of a global e-Commerce entry strategy for various markets and countries
• Estimation of sales volumes in various markets, business cases and operative forecasts
• Conception of internationalization strategies
• Multi-channel consulting
• Data based recommendations as to reducing returns volumes, shop audits and deep-dive shopping basket analysis
In the highly dynamic Business Intelligence & Analytics environment, our experts help you turn your data into results, identify your business drivers, manage them effectively and navigate your business through Big Data. With tried-and-tested standard reports in all operational areas, we help you identify key performance indicators fast and accurately to optimally drive your online business.
We develop tailor-made solutions for each of our clients and offer our clients multi-channel services. We would love to take the burden off your retail business by taking calls at our service center. That frees up your sales people on-site so that they can concentrate on your customers without the phone ringing off the hook. Beyond that, we gladly tend to your loyalty program and can even set up a new one together with you. Our team inspires and supports you in the design and implementation of your uniquely individualized customer service solutions and guarantees a consistent omnichannel brand experience.
Warehousing & Distribution
Arvato has a global presence in America, Europe, the Middle East, Africa and Asia-Pacific, and operates more than 63 locations and storage areas with more than 1.3 million square meters. All locations are directly managed by Arvato employees. Arvato's combination of B2B and B2C expertise offers real added value. Arvato can both send pallets and pack packages for the final customer and ship worldwide. Arvato naturally supports clients' omnichannel processes, such as Click & Collect, retail availability, and Return-to-Store.
Many processes can be managed and individually adapted to your company requirements via Arvato's order management system aroma®:
– Click & Collect
– Return-in- Store
– Omnichannel visibility of inventory
– Click & Reserve
– Instore ordering
– Ship from Store
– Mixed delivery options / order split
– Dropshipper module
We take care of every return
We understand that seamless returns service is essential to ensure that your customers return. Arvato offers automated processes for Returns Management, such as our bag-sorter conveyor system, which ensures that accepted high-quality returned products are instantly back into the system and ready to despatch. We can also provide added value services such as ironing, repacking, sewing and cleaning.
Order Management systems are the link between different sales channels (online, bricks & mortar, mobile, social etc.) and the backend including logistics, customer care and financial systems. They act as data hubs and ensure smooth processes across the different systems. A standardized middle layer reduces the demands on all interfaces making quick upgrades and fast rollouts for new markets possible. Integrating information from all systems to provide a 360 degree overview also enables customer services to perform at the highest level. We offer solutions based on tried and tested customized solution aroma® and, for the integration of SAP systems with online shops, we provide solutions based on SAP technology. Always tailored to your needs.