Customized one-stop and multi-channel solutions
Arvato is one of the world’s largest customer service providers. Arvato operates more than 100 service centers throughout the world, providing individual support for over 350 million customers in over 35 languages.
Over the last few years, customer service has become a key element of each supply chain in order to communicate directly with the end consumer and to get feedback. Arvato has also recognized this development and has created solutions in order to be able to offer scalable, customized and fully integrated solutions.
Our systems are state-of-the-art and therefore provide efficient and professional integration of incoming telephone calls as well as back and front desk services. By using innovative and cost-optimized applications, we are able to offer our services flexibly and to an optimum standard of quality.
Our services range from after sales management, complaint management, handling inbound and outbound calls, developing marketing campaigns as well as technical support.
We use classic communication channels as well as digital channels, such as social media in order to provide the best possible service to our clients.
Our employees are highly trained in order to ensure a high standard of quality and efficiency and provide the required level of service at all times.
Arvato's customer service solutions are spanning the entire customer life-cycle, ranging from order management, financial processing and technical support.
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global partner with standardized system, training, quality and
We offer industry-specific training, along with technology or software requirements, special products and soft skills.