Customer Service
In order to meet your individual needs, we have put together teams specifically for publishers. These teams are led by your personal customer manager. Your customer manager and his team work tirelessly for you and advise you on all matters related to the organization and control of the flow of materials, money and information.
What we can do for you
Your VVA publishing company team is available as a competent partner for communicating with retailers regarding information on your program or orders.
Frequently, there are also questions pertaining to logistic or organizational processes. In these cases, our customer support for publishers, which addresses these requirements very closely, is also available. For support of wholesale customers, we also make use of our centralized key account management. We thus ensure that our customers’ needs for various publishers are also optimally addressed.
Furthermore, we can support you in tapping new markets. We have more than 10,000 retail customers, which include department stores, supermarkets, computer shops and other supplementary markets, even gas stations, in addition to booksellers. This is how we get your products onto almost every shelf.
And if you wish to distribute directly to readers, we make sure (from behind-the-scenes, if you wish) that they receive your books and CDs as quickly as possible and in your name.
