Logistics and after sales out of one hand
Modular service portfolio for an efficient and fast smart meter roll-out
We enable the provision of smart meter devices to any household or installation service provider.
A fully automatic triage test solution ensures precise identification of NFF’s and FF’s faster than all other industrial standards in this market sector. Refurbished devices are available for the SWAP stock. Plus we also provide a secure disposal process.
The customer waiting time for a new device is less than 2 days.
Your benefits are:
20+ years experience in Telco with serialization and early piloting of smart meters give us the necessary expertise to support you in your roll-out.
With our modular full-service solution, you can pick what you need so that your customers can easily switch to smart meter devices.
Warehousing & Distribution
You can rely on a global partner in us. From more than 50 state of the art locations, we let the ideas of our partners become reality. B2B, B2C or B2B2C (and whatever else the future brings), all your sales channels are covered.
In the past 30 years, we have been able to amass second to none know-how, dealing with some of the best-known companies around the globe.
This means that you are able to rely on a scalable and efficient solution, no matter where your end customers are.
Sourcing & Procurement
We cater to all your inventory needs through our future oriented and adoptable setup, with extension capabilities that are customizable according to your unique needs. Be it a valuable device, accessory or a spare part. Cost efficient and transparent, we offer you controllable processes, excellent quality and security, as well as seemles integration of a multitude of different products channels and platforms. Global player or local hero? We have your Inventory Management needs covered!
Arvato has an international network of service locations, if requested in industrial or transition countries. From these locations Arvato can take over complete processes as a BPO service provider, which can range from data capture, data checking and data maintenance, credit checks to the enrichment of data records. Arvato can also create internet portals for entering end customer data.
Overview of our services:
- Order reception
- Various locations in industrial or transition countries
- Development of webpages for auto-entry of orders
- Master data capture and maintenance
- New product launches and deactivation of products (processes for all product lifecycles)
Our approach on Serial Number Handling is a benchmark for the entire Telecommunications industry. Serial numbers play a fundamental role in the logistics processes of high value goods as they identify the items individually and our high IT performance and date security standards allow us to handle all serial numbers in real time inlcuding validation during the pick. We offer you item-wise IT based transparency over the whole process including delivery and return.
Transport management is one of the most demanding tasks out there and we make sure that you and your customers are efficiently connected. You need high flexibility in your carrier portfolio, cost efficiency regardless of volumes as well as handling of transport documents. We offer a lot more than that: Transparent track & trace for you and your clients, flexibility in carrier selection with a roster of more than 100 professional carriers and above all, fast implementation due to our single carrier interface.
Time Critical Delivery
What really sets us apart as the link between you and your customers are our Time Critical delivery capabilities. Through our warehouse structure throughout Germany, including 26 express warehouses and one central warehouse we satisfy teh needs of your most demanding clients by screening same day deliveries and filtering from the regular process, tending tot hem with the urgency they need. One entire country, one day. Only with us.
Value Added Services
Aside all other service packs, Arvato offers a full range of value added services alongside our solutions. These may include activities such as Kitting & Assembly, sourcing & design of packaging material, customizations on hard- & software, software updates and many more to make your life easier.
We treat Returns as an opportunity to generate added value for your brand; service excellence towards a distressed end customer is the key to gain customer loyalty in the long-run. Your customers are empowered through our SelfCare concept; but above all, we make sure that you are there for them when they need you, turning them from clients into loyal fans!
IT Technology Stack
All of our processes are implemented in SAP to provide process consistency and stability. We have refined standard functionalities and Arvato’s best practices to realize customized solutions based on client needs. With a state of the art system landscape, hosted and monitored in Arvato data centers in Germany (highest data protection requirements).
You are unique and so is the Business Intelligence that is relevant to your company. To address this very specific customer need, we offer you a Business Intelligence platform tailored to your informational needs, ensuring that you get the valuable insights that you need. Our customer-centric approach offers you your own individual data presentation format as well as all of your process data in one system. Need infos? We deliver it to you from more than 900 data fields in logistics and 8000 data fields in After Sales, because let’s be honest: You can’t manage what you can’t measure!
Vendor Managed Inventory
Reduced inventory means reduced costs. Your business needs a partner with concrete securing and forecasting capabilities according to fluctuant market demands. You also need support in handling own or consignment goods. Our Standard service package manages the transfer from goods out to goods in whereas our Complete service package provides an end to end VMI process from goods-in to delivery and into the returns process! The only thing you have to do is choose the package that best fits your business needs!