Delivering the entire value chain in an efficient way
We never stop evolving.
With a clear focus on the Telecommunication sector for more than 20 years, we have created a set of innovative services that satisfy our clients need for Telco Logistics.
We can deliver the entire value chain from eCommerce and order management, to warehousing with intelligent pick&pack solutions to transport and returns management for you.
Of course with the right degree of individualization and flexibilty to make it your perfect Logistics solution for differentiation in the market, creating a unique customer experience and supporting your brand!
It's about the journey.
Cost Reduction, Customer Experience & Flexibility
Facts & Figures
Arvato Telco Logistics Service
Warehousing & Distribution
You can rely on a global partner in us. From more than 50 state of the art locations, we let the ideas of our partners become reality. B2B, B2C or B2B2C (and whatever else the future brings), all your sales channels are covered.
In the past 30 years, we have been able to amass second to none know-how, dealing with some of the best-known companies around the globe.
This means that you are able to rely on a scalable and efficient solution, no matter where your end customers are.
Our integrated SAP solution make Order Management simple. With more than 25 million orders per year, we offer you handling of orders in a decentralized warehouse management system, compatibility between several ERP solutions and speed in processing all customer orders and synchronising all systems involved. Do your customers need their orders on short notice or ASAP? Then we are the right partner for you.
We cater to all your inventory needs through our future oriented and adoptable setup, with extension capabilities that are customizable according to your unique needs. Be it a valuable device, accessory or a spare part. Cost efficient and transparent, we offer you controllable processes, excellent quality and security, as well as seemles integration of a multitude of different products channels and platforms. Global player or local hero? We have your Inventory Management needs covered!
Our approach on Serial Number Handling is a benchmark for the entire Telecommunications industry. Serial numbers play a fundamental role in the logistics processes of high value goods as they identify the items individually and our high IT performance and date security standards allow us to handle all serial numbers in real time inlcuding validation during the pick. We offer you item-wise IT based transparency over the whole process including delivery and return.
Sourcing & Procurement
Value Added Services
Aside all other service packs, Arvato offers a full range of value added services alongside our solutions. These may include activities such as Kitting & Assembly, sourcing & design of packaging material, customizations on hard- & software, software updates and many more to make your life easier.
IT Technology Stack
All of our processes are implemented in SAP to provide process consistency and stability. We have refined standard functionalities and Arvato’s best practices to realize customized solutions based on client needs. With a state of the art system landscape, hosted and monitored in Arvato data centers in Germany (highest data protection requirements).
Transport management is one of the most demanding tasks out there and we make sure that you and your customers are efficiently connected. You need high flexibility in your carrier portfolio, cost efficiency regardless of volumes as well as handling of transport documents. We offer a lot more than that: Transparent track & trace for you and your clients, flexibility in carrier selection with a roster of more than 100 professional carriers and above all, fast implementation due to our single carrier interface.
Time Critical Delivery
What really sets us apart as the link between you and your customers are our Time Critical delivery capabilities. Through our warehouse structure throughout Germany, including 26 express warehouses and one central warehouse we satisfy teh needs of your most demanding clients by screening same day deliveries and filtering from the regular process, tending tot hem with the urgency they need. One entire country, one day. Only with us.
You are unique and so is the Business Intelligence that is relevant to your company. To address this very specific customer need, we offer you a Business Intelligence platform tailored to your informational needs, ensuring that you get the valuable insights that you need. Our customer-centric approach offers you your own individual data presentation format as well as all of your process data in one system. Need infos? We deliver it to you from more than 900 data fields in logistics and 8000 data fields in After Sales, because let’s be honest: You can’t manage what you can’t measure!
Vendor Managed Inventory
Reduced inventory means reduced costs. Your business needs a partner with concrete securing and forecasting capabilities according to fluctuant market demands. You also need support in handling own or consignment goods. Our Standard service package manages the transfer from goods out to goods in whereas our Complete service package provides an end to end VMI process from goods-in to delivery and into the returns process! The only thing you have to do is choose the package that best fits your business needs!
We treat Returns as an opportunity to generate added value for your brand; service excellence towards a distressed end customer is the key to gain customer loyalty in the long-run. Your customers are empowered through our SelfCare concept; but above all, we make sure that you are there for them when they need you, turning them from clients into loyal fans!
Hanhaa and Arvato SCM Solutions make parcels intelligent and self-aware of their surroundings
In collaboration with Hanhaa and Intel the service „Parcelive“ was created. Parcelive is a low cost service which provides complete insight in a parcels journey. Arvato SCM Solutions does the fulfillment out of the warehouse in Halle shipping „Parcelive“ trackers to different customers within Europe. The customers will add Parcelive to their shipments and then can track their parcels in real time no matter of which carrier is used.
Throughout that service the customer also gets alerts e.g if their parcels have been dropped, been in a place to long or exposed to heat or humididty. This can of course be adjusted to the customers specific needs. The receiver also has the possibility to plan their days and make sure that they will be at home or in the store when the parcel will arrive. For return the customer pushes a button and can post the tracker back to Arvato SCM Solutions where it will be refurbed for it's next jouney – simple.
An optimal tracking solution for everyone in the whole supply chain!