Digitizing the Supply Chain
Today, the increasing demands on transparency, delivery capacity and quality as well as the desire for individualized products, services and added value require innovative digital solutions for logistics and order fulfillment — Supply Chain 4.0 is transparent, integrated, scalable and flexible from procurement to billing. At the same time, the digital connectedness of all participants and processes opens up new opportunities and fields of work. Companies with an innovative strategy in digital supply chain management can respond 25 percent faster to changes in market demands and achieve up to 110 percent higher margins.
As a supply chain company with a high level of IT expertise, Arvato SCM Solutions has been quick to initiate the transformation from traditional physical to digital value chains and define digitization as a forward strategy. As a digital change agent, we manage data along the entire supply chain on behalf of the customer, analyze it with the appropriate business intelligence tools and take appropriate action. We offer our customers relevant integrated, scalable solutions along the entire order-to-cash cycle, create new state-of-the-art structures and optimize existing processes. We pay special attention to the areas of automation, data analysis (digital analysis) and the creation of digital added value.
"Industry 4.0 and the Rise of the Digital Supply Chain"
How can we create a transparent, efficient and responsive supply chain network that will make all process stages much more efficient and cost-effective?
This is the question addressed in the white paper “Industry 4.0 and the rise of the digital supply chain” published by Arvato SCM Solutions. We learn how digitization is changing the traditional supply chain, how we can use these changes to our advantage and where developments in the industry are headed.
We optimize processes through state-of-the-art distribution centers.
Arvato SCM Solutions works continuously to optimize processes and rise standards. This includes the automation of our sites worldwide.
We enable future growth.
Using real-time analysis software, we evaluate data and use it to create scaling and optimization models.
The automation of sites and production facilities through the increased use of machines and intelligent systems is of high priority at Arvato SCM. And digital solutions play a key role in this regard. Whether it be with virtual reality glasses , pick-by-voice and pick-by-vision warehouse picking systems, safety solutions for premium products or driverless transport systems in a distribution center’s warehouse automation, the logistical implementation and handling of the supply chain is no longer conceivable without digital automation solutions.
E-Commerce-Hub for Online-Retailers
Booming online retail and the strong trend towards omnichannel solutions, including a complete integration of mobile commerce, are leaving their mark on retail supply chains and logistics. The increasing interconnectedness of online retail with physical stores requires modern distribution centers that enable stores to be replenished, online orders to be delivered quickly and returns to be handled efficiently, all under one roof — requirements that Arvato SCM Solutions has met in the new e-commerce logistics hub in Dorsten.
Supply Chain Security: Camera-Technology for more Safety
In the high-tech and entertainment industry, manufacturers are currently evolving from pure producers into branded companies that are seeking out direct contact with consumers themselves through e-commerce and omnichannel solutions. As they do so, it is important for them to maintain the strong brand promise associated with their high-quality and often expensive products, and that requires preventing damages or even theft throughout the entire supply chain. Arvato SCM Solutions is helping to support this promise and ensure smart and secure warehouse processes with an innovative solution based on camera technology.
Warehouse-Automation with AGVs
Digital solutions are improving the flexibility, transparency and efficiency of supply chains — even in the warehouse. One example is a driverless transport system being used by Arvato SCM Solutions. The system is being implemented as part of a comprehensive warehouse automation project at the logistics center in Landsberg, Saxony-Anhalt.
Data glasses provide a better view
Order picking with smart glasses saves time and ensures a smooth flow of materials — from the moment goods are received until inventory is counted. “Pick by vision” will be possible through a display integrated into the glasses which gives warehouse employees all the necessary context-related information and unfailingly navigates them through the work. Logistics 4.0 in the Warehouse.
Generating and analyzing transaction and market data is becoming increasingly important. With regards to omni-channel strategies, Arvato relies on the intelligent linking of data and the latest generation of real-time data analysis software. In the implementation of these solution strategies, the focus is on customer-centric retailing — an approach in which Arvato SCM Solutions puts consumers at the center of business action. In addition to order fulfillment, Arvato SCM Solutions also provides web shop development, front-end management and online marketing. There is also big data analytics on consumer behavior. Coupled with predictive analytics tools, the international supply chain specialist can better predict the ordering and returns behavior of end customers.
Customer Centric Retailing
"The logistics service provider can become a “Google” of the supply chain because it can access lots of data that is processed in different IT systems."
An interview with Prof. Dr. Christian Kille, Professor of Retail Logistics and Operations Management at the University of Applied Sciences Würzburg-Schweinfurt about digitization in the retail business and challenges for companies and service providers.
How Predictive Analytics optimizes the Supply Chain
How does Predicitive Analytics changes existing processes? In which direction is the trend moving? What role does Business Intelligence play for modern service providers and what challenges will arise in the coming years with regards to the technological progress?
Arvato expert Michael Freundlieb answers the most important questions and provides insights into current processes.
Customer loyalty through data-based omnichannel concepts
Omni-channel describes a sales strategy in which companies not only serve the different sales channels such as retail, online shop or telephone hotline. Through data integration and the central control of key processes, a consistend brand identity, additional services and smooth shopping experiences provide optimized touchpoints within the customer journey - and create loyal customers.
Digitization Is Driving Internationalization
The increasing digitization of structures and procedures is ensuring smart processes and greater efficiency in the European healthcare market. In the development and implementation of integrated and market-specific concepts for products and end customers, Arvato SCM Solutions supports healthcare providers with individualized distribution, logistics and fulfillment solutions and supplies a powerful network for rapid international market access.
Digital Value Add
As a strategic growth partner, Arvato SCM Solutions supports its customers with innovative digital value-added services. The range of value-added services offered covers the areas of production, storage and distribution. Value-added services are integrated across the supply chain in line with customer demand and include connected car links, virtual showrooms, digitized and personalized virtual reality sales rooms and complex front-end agency services.
Digital Service Assistant - Digitization in the After Sales Segment
Digitization reached the automotive industry long ago. But as for after-sales processes, many dealers and garages are facing numerous challenges. This is exactly where Arvato SCM Solutions and IAV come in with the "Digital Service Assistant" (DiSA). The idea of DiSA is to support the whole service process, from the first warning signal to the troubleshooting and billing for the service rendered, with modern, digital tools and methods, such as augmented reality (AR).
"Good to know" - Scroll through the log via app
Thick owners’ manuals for cars are printed millions of times over, but they’re very rarely read. That’s why Porsche and Arvato SCM Solutions together developed the free smartphone app “Good to Know,” which Porsche drivers can use to learn about all aspects of their cars. Following the development of the award-winning application, the two companies took the owner manual to the next level: with the launch of the Porsche Panamera, the manual was incorporated into the infotainment systems of the Porsche series, where it is now available in XX languages.
Virtual Reality at the Car Dealer
Taking a test drive will remain an important factor for those in the process of buying a car. Customers need more than online research. Although that serves as a source of information, it can’t replace the impressions that people gain when they get into a real car. In this context, the “Audi VR experience” now offers automobile buyers the opportunity to experience their dream car, or the range of possible variants, down to the smallest detail through a virtual reality headset. In addition to supporting Audi with the international rollout of its digital retail modules, Arvato SCM Solutions is responsible for the physical and digital supply chain management as well as IT operations for the innovative technology.